Refund policy

Returns and refunds

You have the right to cancel most online purchases within 14 days of receiving your order. To exercise this right, email shedlo1@outlook.com within that 14-day period. You then have a further 14 days to return the goods.

Please contact us before sending anything back so that we can provide return instructions. Do not send returns to a supplier address shown on a parcel.

Unless an item is faulty, damaged or incorrect, you are responsible for the cost of return postage. Products may be inspected as you would in a shop; we may reduce a refund if handling beyond what is necessary has reduced the product's value.

Refunds are issued to the original payment method. We may wait until we receive the returned goods, or evidence that they have been sent back, before processing the refund.

If your order arrives damaged, faulty or incorrect, email shedlo1@outlook.com as soon as possible with your order number and clear photos so we can help.

If you cancel the whole order under your statutory cancellation right, we will also refund the basic outbound delivery charge. Any additional cost for an enhanced delivery service is not refundable.

Model cancellation form (you may use this form, but it is not required):
To: Shedlo, 122a Union Street, Dunstable, LU6 1HA, United Kingdom — shedlo1@outlook.com
I hereby give notice that I cancel my contract for the following goods: ______
Ordered on: ______   Received on: ______
Customer name: ______
Customer address: ______
Date: ______

This policy does not affect your statutory rights.